Refund Policy
Last updated: July 5, 2026
This Refund Policy applies to purchases of paid subscription tiers (Pro, Family, Team, Enterprise, and Enterprise+) for the ApeXhit FHB app, sold by ApeXhit LLC and processed through our payment processor and merchant of record, Lemon Squeezy.
1. 14-Day Money-Back Guarantee
If you are not satisfied with a paid subscription, you may request a full refund of your first payment within 14 calendar days of the original purchase date, no questions asked. This guarantee applies once per customer, per tier, and is intended to let you try the paid features risk-free.
2. How to Request a Refund
Email apexhit01@gmail.com with:
- The email address used at checkout;
- Your order number or license key (found in your Lemon Squeezy purchase confirmation email);
- The reason for your refund request (optional, but helps us improve).
We aim to process eligible refund requests within 5 business days. Refunds are issued to the original payment method via Lemon Squeezy and may take an additional 5–10 business days to appear on your statement, depending on your bank or card issuer.
3. Subsequent Billing Cycles
The 14-day guarantee applies to your firstcharge on a subscription. For renewal charges after the first billing cycle, refunds are evaluated on a case-by-case basis — for example, if you were charged in error, experienced a billing glitch, or a technical defect prevented you from using the App for a substantial portion of the billing period. To avoid being charged for a renewal you don't want, cancel your subscription before the next billing date through your Lemon Squeezy customer portal or by emailing us.
4. Cancellations
You can cancel your subscription at any time. Cancelling stops future automatic renewals but does not retroactively refund the current billing period unless you qualify under the 14-day guarantee above. After cancellation, you retain access to paid features until the end of your current paid billing period, after which your account reverts to the free Lite tier (your data is preserved; only tier gating changes).
5. Non-Refundable Circumstances
We generally do not issue refunds where:
- The refund request is made more than 14 days after the first charge (except as described in Section 3);
- The subscription was used extensively (e.g., heavy Family Sync usage across many devices, large volumes of receipts/invoices generated) in a manner inconsistent with a good-faith trial;
- The account was found to violate our Terms of Service or EULA (e.g., license key sharing beyond activation limits, fraud, or chargeback abuse);
- The request relates to dissatisfaction with tax estimates, budget projections, or other tool outputs that are explicitly disclosed as approximations, not guarantees (see Terms of Service, Section 2).
6. Chargebacks
Please contact us before initiating a chargeback with your bank or card issuer — most billing issues can be resolved faster and more amicably by emailing apexhit01@gmail.com directly. Accounts associated with fraudulent or abusive chargebacks may be suspended and license keys revoked.
7. Enterprise+ & Custom Agreements
Enterprise+ and any custom-contracted plans are subject to the refund and cancellation terms specified in the individual agreement signed with ApeXhit LLC, which take precedence over this general policy where they conflict.
8. Changes to This Policy
We may update this Refund Policy periodically; changes will be reflected by updating the "Last updated" date above. The policy in effect at the time of your purchase governs that purchase.
9. Contact
For all refund and billing questions, contact ApeXhit LLC at apexhit01@gmail.com.
This document is a template generated to give ApeXhit LLC a working starting point and does not constitute legal advice. Consumer protection and refund-disclosure requirements vary by state and country (e.g., automatic-renewal laws in California, Florida, and the EU) — have this policy reviewed by a qualified attorney to confirm compliance with the jurisdictions where your customers reside.